You are here
REGISTRATION & MONITORING OF COMPLAINTS THROUGH SMS AND WEB MAPS
A mobile and software based SMS logging service which includes maps to pin point the location of complaints and monitor compliant resolution
In Water and Sanitation Agency Multan (WASA-M) most of the complaints are conveyed by the consumers through telephone on complaint line of WASA. This wastes time as there is only one line and that remains busy receiving complaints which frustrate other complainants who are calling at the same time. The complaints are lodged in a log book and it is left to the operators to inform the concerned staff of the areas to address the complaints. The senior management of WASA remains ignorant about the actual position of the complaints i.e how many received, how many lodged in the register and how many addressed in how much time.
A mechanism in which consumers send complaint SMS rather calling on land line. Software through which each received SMS on assigned numbers (may be short code) are shown on a WASA maps pinpointing complaints location, status and final remarks. The system cost less and will allow complainant (and management of WASA) to watch progress/action on the complaint.
The proposed system will be economical, save time, will establish a better system to monitor the performance of staff and will help in re-gaining the trust of consumers.
Comments
about sms getway…..
how should i get SMS getway.because it is not free.there is any testing SMS getway,i have khow.
if user use smart prone…and internet…the problem of the sms Getway is resolved,or normal phone
which is internet enable….can get the infomation by webapps……
I will try to do it like you
I will try to do it like you said, this is the best strategy in my opinion!
Merci de partager cet article
Merci de partager cet article. Très utile et très instructif. Merci beaucoup.- perruques femme
Hey There
Hey There. I found your blog using msn. This is an extremely well written article. I will be sure to bookmark it and come back to read more of your useful information. Thanks for the post. I will definitely comeback asian sex cam
Wow, marvelous weblog format
Excellent post. I was checking constantly this blog and I’m impressed! Extremely helpful info particularly the last part 🙂 I care for such information much. I was looking for this certain information for a very long time. Thank you and best of luck limo san francisco car service san jose san jose limousine.
An interesting discussion is worth comment
Can I am getting your associate link for your host? I desire my website loaded up as fast as yours lol blog posts
Good idea
Definitely, a good proposal. Instead of SMS, you can also use Email. Möbel